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Need Help?

If you have any question or need help, please let our Customer Service team assist you.

Customer Service
1-877-CALLAWAY (1-877-225-5292)
Monday to Friday: 7am to 8pm CST
Saturday & Sunday: 9am to 5pm CST

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Be sure to review our Trade Rules, make sure your trade club(s) qualify. Select the club you want to trade and choose the options that best describe your trade club. Add as many trade clubs to your shopping cart as you like. Combined trade club value must not exceed the value of new purchases. Download a printable rate card.

You will receive a Trade Confirmation Number via e-mail once you have placed your order. Print and place your Trade Confirmation Number on the box you use to send us your trade items.

Callaway Golf Pre-Owned & Outlet
9013 Tuscany Way
Building 1, Suite 110
Austin, Texas 78754

We will issue payment for your trade in clubs within ten (10) business days of receiving your trade. We will submit payment in the same form you used to make your purchase (i.e. credit card, check).

Note: In the event that the payment to be submitted back to you exceeds the amount charged for your purchase (due to credits, refunds, returns or for any other reason), any additional payment will be provided to you in the form of an in-store credit good toward a future purchase from Shop.CallawayGolf.com.