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Top Frequently Asked Questions
Q: Am I able to ship internationally?
A: Shop.CallawayGolf.com does not ship or bill orders to international addresses outside the United States. If you are outside of the United States, please use our Retail Locator to find the nearest Authorized Callaway Golf Retailer in your area.
Q: Can I order on-line and then pick my order up at my local retailer?
A: Currently Shop.Callaway is unable to know precisely which retailer may be able to process your order. Once your order is processed for fulfillment, you will receive an email with tracking information from the shipper, be it Callaway Golf or one of our certified retailers.
Q: Can I use my Shop.Callaway Gift Card at my local retailer?
A: Shop.Callaway Gift Cards are redeemable at Shop.CallawayGolf.com only.
Q: When will my order ship?
A: Orders are shipped every business day (Monday-Friday excluding holidays). All in stock Standard orders will be shipped within 4-5 business days following credit card authorization and verification. Exceptions to this include orders that are placed on Friday after 12:00 PM CT, over a weekend or on a holiday, as well as any order requiring special handling such as custom options (length/lie angle adjustments or custom shafts/grips, etc.).
All in stock standard orders with UPS Express shipping placed before 12:00 PM CT will ship the same day. Any custom order or backordered items placed with UPS Express shipping will ship via selected express method upon receipt or completion.
Please note that, at this time, no order may be shipped outside of the United States or to non-U.S. APO/FPO addresses.
Depending on the shipping service provider for your order, a package may be left without a signature at the discretion of the shipping service provider. Shop.CallawayGolf.com can do nothing to prevent this from occurring.
Q: Why does my custom order show backordered?
A: While the stock version of your custom club may be available, please keep in mind we are building your club specifically for you. If you would like to know the progress of your order, please contact our Customer Service team.