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Customer Service

Mon - Thur: 8am - 8pm CST
Friday: 8am - 5pm CST
Saturday: 9am - 3pm CST
Sunday: Closed

1-877-723-5218

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Orders

Information about Payment Options, Sales Tax, Online Security Policy and our Privacy Policy.
 

At Callaway Golf, we are committed to respecting your privacy (click here to find out who we are). As a visitor to one of our websites, we only want to contact you if you wish to be contacted by us. With that in mind, we offer you the following details of how we gather, use, share and protect the information collected at this website and, as applicable, through our customer service department in connection with this website. This Privacy Policy does not apply to your use of non-Callaway Golf websites linked to or from this website.

By visiting our website, you are accepting the terms and conditions described in this Privacy Policy.

 

Online Security Policy

Callaway Golf knows that our online customers are concerned about data security and privacy and we take these concerns very seriously. That’s why we employ reasonable measures to protect your Personal Information. To find out more about how we use and manage your Personal Information, please see our Privacy Policy.

One of the ways that we protect your Personal Information is by accepting orders only from browsers that communicate through Secure Socket Layer (SSL) encryption technology. When we ask you for a credit card number, the information will be SSL encrypted. Personal Information is stored in a secure environment protected by a combination of physical and technical measures. The information may be kept in separate locations or it may be aggregated into reports, lists or databanks. There is no general public access to this information. In some cases, the Personal Information may be encrypted before you conduct your transaction, using appropriate secure technology. If you send us correspondence such as email or postal mail, or contact us by phone, we may collect such information in a file specific to you. These files will also be stored in secure locations.

Always keep in mind, however, that the Internet is not a secure system and you should always be cautious about the information you disclose while you are online. Although we take steps to protect your Personal Information against loss, misuse and alteration, we cannot absolutely guarantee the security of your Personal Information provided over the Internet and we will not be responsible for loss, misuse or alteration of the Personal Information. As such, we also give you the choice of making a purchase by phone rather than online. If you would prefer to use this method, simply call us toll free at

1-877-723-5218
.

Similarly, while we continually strive to evaluate and implement enhancements in security technology, it is important for you to take steps to reduce the potential for fraud, misuse or unauthorized access to your Personal Information. This includes such things as choosing a hard-to-decipher, random password, keeping your password private, using up to date anti-virus software and spyware blockers, avoiding public or shared computers and keeping abreast of the latest scams. If you ever feel that your account or Personal Information has been compromised, please call us toll free immediately at

1-877-723-5218
.

Under the Fair Credit Billing Act, all major credit card companies protect cardholders against fraud, subject to a $50.00 deductible. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

 

Payment Options

At this time we accept payment by Visa, MasterCard, American Express, and Discover Card.

If we are unable to process payment on your credit card, please ensure the credit card number and expiration date were entered correctly and that the billing name and address exactly match your credit card statement. If any of these are incorrect, it may delay your shipment. You will be notified via email or phone if a problem exists with the payment information you provided during checkout.

Orders Containing Customized Items

All customized items will be charged in full at the time your order is placed.

International Orders

Shop.CallawayGolf.com does not ship or bill orders to international addresses outside the United States. If you are outside of the United States, please use our Retail Locator to find the nearest Authorized Callaway Golf Retailer in your area.

 

Sales Tax

State Sales Tax is calculated based on the taxing jurisdiction of the shipping address provided by the customer at checkout. Tax is calculated at the unit level as some states offer tax exemptions and exceptions for certain items. Additionally, some items may be taxed at a different rate than other taxable items in your order. All applied taxes will be refunded if an item is returned, excluding tax applied to shipping and handling charges.

We are required to collect tax on shipping and handling charges in most states. Tax reflected during the checkout process is an estimate. Actual tax will be applied when your order is shipped and will be included in order confirmation emails. If you have questions about the taxes on your order, please call us toll free at

1-877-723-5218
.